Returns & Refund Policy

FREE RETURNS

We offer a 60 day returns guarantee on all our items, and we'll pay the postage.

We only ask that your item is unused, and in the same condition, and product packaging that you received it.

To complete your return, send an email to returns@patchers.co.uk include your order number, and which items you wish to return back to us.

DAMAGED/FAULTY ITEMS

We offer a 12 month guarantee on all our items, if an item arrives damaged or develops a fault within this time frame, we will process a refund or replacement for you. Send us an email at returns@patchers.co.uk for details of how to send it back to us. Items are not covered for accidental or purposeful damage.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your original method of payment, that should appear on your statement within 3 or 4 days.

For late or missing refunds please contact us at returns@patchers.co.uk